You can only obtain the product or place the order, having completed the purchase process through our website, and therefore having paid 100% of the price of the product.

You can only cancel the order and receive a refund (in the case of Lyric Video orders customized by Northern Lights), before receiving the order or before receiving an "order preparation" email. For the case of the purchase of customizable templates, the order can not be canceled and, therefore, a refund can not be made, since the template is downloaded immediately after payment.

Projects that have been ordered to be customized by Northern Lights, will be delivered within the delivery period that marks each product in your file or in the section delivery terms.